At PeptideClinicCo, customer satisfaction is important to us. We are committed to providing high-quality products and excellent service. Please review our Return & Refund Policy before placing your order.
Returns
Due to the nature of our products and for quality and safety reasons, we generally do not accept returns of products that have been shipped or delivered.
Returns may only be considered if:
You received the wrong item.
Your order arrived damaged during shipping.
An item is missing from your order.
You received a defective product.
Any approved return request must be authorized by our customer support team before the item is sent back.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve your claim quickly, please include:
Your order number
A description of the issue
Clear photos of the product, packaging, and shipping label
Our team will review your request and determine the appropriate resolution.
Refunds
If your refund request is approved, your refund will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear on your account after it has been issued. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it cannot be canceled.
Non-Refundable Items
Refunds or returns will not be issued for:
Products that have been opened or used
Orders with incorrect shipping information provided by the customer
Orders refused upon delivery
Products damaged due to improper handling or storage after delivery
Requests submitted outside the stated reporting period
Lost or Delayed Shipments
If your package is delayed, please allow additional transit time before contacting us.
If your shipment is confirmed lost by the carrier, we will work with you to determine the appropriate resolution.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact our customer support team with your order number and details of your request. We are committed to responding as quickly as possible.
Thank you for choosing PeptideClinicCo.